UX Research and User Support
Company: Timehop
Role: Head of UX Research and Support
I built and led the user research and user support department at a globally recognized brand with millions of daily active users.
I also lead creative campaigns using insights developed in on-going UX research. Timehop continues to maintain a nearly 5-star rating for both iOS and Android.
Research & Insights Strategy
Company: Sharehold
Role: Founding member + Research and Insights Strategist
I guided the strategic direction of a new research and insights agency as a founding member. On projects, I specialized in design research and insights strategy for a diverse client list. I worked closely with clients from end to end, including planning and executing research plans, developing and presenting actionable insights, and facilitating co-design workshops to turn insights into action.
Lead: Amplified by Design
Role: Research and Insights
Project: Qualitative research targeting trans and queer youth for a top athletic apparel brand. I conducted qualitative interviews with research participants and worked closely with the project lead to synthesize actionable insights.
Lead: JustFix.nyc
Role: Design research consultant
I developed a training for the product team at JustFix to conduct design research with a cohort of tenants.
Company: Sharehold
Role: Workshop Facilitator
I worked alongside the project lead to create facilitation guides, oversaw the creation of workshop assets, and lead clients through design thinking workshops (developed alongside IDEO alums).
Company: BlackSpace
Role: Project Partner/Facilitator
BlackSpace received a grant from the New York State Council for the Arts to lead design charrettes and talks with arts organizations across New York State. As a facilitator, I work to understand the design problem at hand then work with teams to unlock a burst of creativity in short period of time. Workshops are tactile, focused and collaborative.
Facilitation
Iām preoccupied with storytelling and can be a bit of a yapper. Sometimes I do it onstage (think the Moth). I bring my keen understanding of narrative structure to all of my insights decks ;)
Storytelling
Iām the co-founder of the Reluctant Planners Happy Hour Club, a meetup and online community bringing together left-leaning, social justice oriented planners, designers, and academics. We have nearly 100 members on our email listserv and Slack, which are used to share resources, post jobs, ask questions and commiserate on the challenges of being a planner in New York City.
The name is a bit tongue in cheek and is intended to signify that we as planners have a particular set of skills and expertise but we are not the only Experts in the room when working on a project. We value non-hierarchical collaboration, deep listening, and amplifying perspectives that often go unheard.
